Terms of Service

These terms apply when you use shadowstar.io or hire Shadowstar LLC (“Shadowstar”, “we”, “us”). Each client engagement also has a short written agreement or proposal. If that agreement and these terms disagree, the agreement wins.

Using the website

The information on this site is general. Our guidance is practical advice based on experience, not legal, financial or tax advice. We don’t publish prices. Each request is quoted separately, and the written quote for that request is what applies.

Working with us

• Who we work with. Adults and businesses. You confirm you’re authorized to make decisions about the accounts, devices and information you ask us to help with.
• Your part. Give us accurate information, answer our questions in reasonable time, and keep your own passwords. We’ll never ask for them.
• Our part. Do the work carefully and professionally, keep your information confidential, and tell you plainly when something is outside what we can do.
• Confidentiality. Everything you share is treated as confidential. We’re happy to sign a simple confidentiality agreement if you’d like one.
• No ongoing commitment. We don’t sell subscriptions or plans. Each request stands on its own.

What we don’t do

We don’t provide legal, tax, investment or medical advice. We don’t take payment by gift card, wire transfer or crypto, and we never ask for your passwords. We don’t make purchases, move money or sign anything for you unless you’ve approved that specific action in writing.

Payments, refunds and cancellation

See Payments & Billing and Refunds & Cancellation.

Limits of liability

We work hard to protect you, but no one can guarantee that a scam, breach or device failure will never happen. To the extent the law allows, our total liability for any claim is limited to what you paid us for the request in question. We’re not responsible for losses caused by third-party services, by actions taken against our recommendation, or by information you didn’t share with us.

Ending the relationship

Either of us can end an engagement as described in Refunds & Cancellation. Confidentiality continues after the engagement ends.

Governing law

These terms are governed by the laws of the state where Shadowstar LLC is registered, without regard to conflict-of-law rules.

Questions

Email contact@shadowstar.io.