How We Work

Getting started

1. You reach out. Tell us what you need through the contact form or by email.
2. We talk it through. We’ll let you know honestly whether we’re a good fit and send you a simple quote for that request.
3. Verification word. If we’ll be working together, we set up a personal verification word, so you can always tell it’s really us.
4. We help. By phone, email, text or video, whichever suits you.

Staying in touch

• We don’t keep set hours, but we reply as soon as we can and will tell you if we’ll be away.
• We always contact you from the same known email address or number. We’ll never cold-call you.

Remote access and screen sharing

• You start every screen-share session. We never connect to your device unannounced.
• We use well-known, reputable tools and show you what we’re doing as we go.
• You can end a session at any time.
• We remove any remote-access tool we set up once we’re done, unless you ask us to keep it.

Passwords and accounts

We never ask for your passwords. When we help with accounts, you type your own passwords, or you share access through the service’s own sharing features, which you can turn off at any time.

How we handle your information

• We collect only what we need to help, and keep it in secure accounts protected by 2-step verification.
• Only the people working on your request see it.
• We use AI tools to research and work faster, but we don’t put your private details into them without your permission.
• When we’re done, we return or delete anything you’ve shared and remove any access you gave us.

See the Privacy Policy for details.