Payments & Billing

No price list, no subscriptions

We don’t publish prices, and we don’t sell plans, subscriptions or anything with a monthly fee. Each request is quoted on its own.

How it works

• You get a quote first. Before any work starts, we tell you what we’ll do and what it will cost, in writing (an email is fine).
• You only pay for what you agreed to. If something turns out bigger than expected, we stop and check with you before doing more.
• You’re never committed to anything ongoing. If you want help again later, just ask, and we’ll quote that request.

When payment is due

• Half to start, half when it’s done. For most requests, we ask for half of the quote before work begins and the rest when the work is complete.
• Larger or longer jobs. For bigger projects, we may agree on a written contract, or a temporary or contract work arrangement, with its own payment schedule.

How you can pay

Invoices are sent through PayPal, where you can pay by PayPal balance, bank or card. We also accept Venmo, direct bank transfer (ACH) and cashier’s checks, and ACH is usual for larger contract work. If you’d prefer another reliable method, ask and we’ll see what we can do. Your quote or invoice will always come from Shadowstar, and you can confirm it with us at contact@shadowstar.io.

We never accept gift cards, wire transfers or cryptocurrency, and we’ll never ask you to pay through an app or link you didn’t expect. If anyone asks you to pay “Shadowstar” that way, it’s a scam. Please tell us.

What we keep about payments

We keep a simple record of what you bought and what you paid, because the law requires it for taxes. Your card or bank details stay with the payment service you use, and we don’t keep copies of them. We keep those records for 7 years, then delete them.

Taxes

If any sales tax applies, it’s included in your quote.

Questions about a payment

Email contact@shadowstar.io and we’ll sort it out.