Privacy Policy

This policy covers the Shadowstar website and the services of Shadowstar LLC (“Shadowstar”, “we”, “us”). Each of our products has its own privacy notice, listed in the Privacy Center.

The short version

• We collect only what we need to help you and to run the business.
• We never sell your information, and we don’t use advertising trackers.
• We never ask for your passwords.
• We keep payment records for 7 years for taxes, and we don’t keep your card or bank details.
• You can ask us what we hold about you, and ask us to correct or delete it.

What we collect

When you visit the website. We use Google Analytics and Cloudflare Web Analytics to understand how the site is used, such as which pages are visited, how people find us, and general device and location information. We’ve set both to work without cookies, so nothing is stored on your device to recognize you. We use this only to improve the site, never for advertising. You can block analytics with your browser’s privacy settings, a content blocker, or Google’s opt-out add-on.

When you send the contact form. We receive your name, email, optional phone number, the topic you pick and your message. The form is protected by Cloudflare Turnstile, a privacy-focused check that you’re a person.

When we help you. Contact details, and the information you choose to share so we can do the work, such as calendar access, documents, account names (not passwords), and notes about your preferences.

When you pay. A simple record of what you bought and what you paid. Your card or bank details are handled by the payment service you use (such as PayPal, Venmo or your bank). We don’t keep copies of them.

During remote sessions. We see your screen only when you start a screen-share session. We don’t record sessions unless you ask us to in writing.

How we use it

• To answer you and provide the services you’ve asked for
• To invoice you and keep the records tax law requires
• To keep your accounts and ours secure
• To send you messages about the help you asked for (no newsletters or marketing unless you ask)

Who we share it with

Only the service providers we need to run the business, and only as much as they need:

• Google, for email, calendar, file storage and website analytics
• Cloudflare, for hosting the website, the contact form and website analytics
• PayPal, for invoices and payments, or another payment service you choose, such as Venmo or your bank

We share information if the law requires it, or with your permission. We never sell it.

How long we keep it

• Inquiries that don’t become client work: up to 12 months.
• Anything you share so we can help: returned or deleted when we’re done, unless you ask us to keep it.
• Payment and tax records: 7 years, as tax law requires, then deleted.

Your choices

Email contact@shadowstar.io to see, correct, export or delete your information. We’ll answer within 30 days. Depending on where you live, you may have more rights under your state’s privacy laws, and we’ll honor them. Records the law requires us to keep, such as tax records, are kept until that requirement ends.

Children

Our services are for adults. We don’t knowingly collect information from children under 13.

Changes

If we change this policy, we’ll update the date at the top. For meaningful changes, we’ll tell current clients by email.