Service Commitments

Who we are

Shadowstar LLC is a veteran-owned business that helps people remotely. We keep the help personal: you work with the same people from start to finish.

What you can count on

• Plain answers. No jargon, no talking down, and no selling you things you don’t need.
• A quote before any work. You’ll know what we’ll do and what it costs before we start.
• No subscriptions. Nothing ongoing, nothing automatic. Every request stands on its own.
• Your privacy. What you share stays confidential and is only used to help you.
• You stay in control. You approve what we do, and you can stop at any time.
• Honesty about limits. If something is outside what we can do well, we’ll say so and point you elsewhere.
• Learning together. If something is new to us too, we’ll tell you, research it, and work through it with you.
• Our safety promise. We never cold-call, never ask for your passwords, never ask for payment by gift card, wire or crypto, and only screen-share when you start the session.

What we can’t promise

• We don’t keep set hours, so we can’t promise immediate replies. We’ll always tell you honestly when we can help.
• We’re not an emergency service. If money is at risk, call your bank first.
• We can’t guarantee that every account can be recovered or every scam avoided. Some outcomes depend on banks and other companies.
• We can’t guarantee approvals, registrations or awards from other organizations, or business results.
• Our guidance is practical advice from experience. We don’t give legal, tax, investment or medical advice.

If something goes wrong

If we make a mistake, we’ll own it and fix it. See Refunds & Cancellation.