Shadowstar · https://shadowstar.io/policies/refunds/
Refunds & Cancellation
Last updated
Before work starts
Changed your mind? Just tell us. If you’ve already paid and we haven’t started, you get a full refund.
Rescheduling
Life happens. Let us know as early as you can and we’ll find another time. There’s no fee for rescheduling.
If something isn’t right
If we didn’t do what we agreed to do, tell us within 7 days of finishing. We’ll make it right, or refund the part that wasn’t done.
Work already done
Once work has been done, the time spent isn’t refundable. If you stop partway through, you pay only for the work completed so far, and we refund the rest of anything you paid up front. We’ll always tell you before doing anything beyond what we quoted.
Donations and tips
Donations sent through PayPal’s donation page or similar sites are voluntary gifts that support our free resources. They aren’t payment for help, and they’re handled by those sites.
How to ask
Email contact@shadowstar.io. Refunds go back the way you paid.